To check the status of your order, follow the below steps.
1. Sign into your online account by clicking the "Account" link in the top right of the page.
2. Once you are signed in, you can view all of your orders (past and present) including the status of any open orders.
If you do not have an online account with us, you can create one here.
If you need to make a change to your order after submitting, please contact us directly. Please note that we are unable to make changes to an order once it ships.
Once your order has shipped, you will receive a shipping confirmation email which will contain your order's tracking number to keep you up to date on delivery information. You can also access tracking information from your online account. Sign into your online account by clicking the "Account" link in the top right of the page. Once you are signed in, you can view all of your orders (past and present) including the status of any open orders. If you do not have an online account with us, you can create one here.
If you've received confirmation that your order has shipped but it has not yet arrived, check the status of the shipment by signing into your online account here. To check your tracking number directly, click the tracking link in your shipping confirmation email. If the status of your shipment reads delivered but you have not received it, use our contact form and we will reach out to you directly.
Our team wants to ensure that every order is delivered quickly and accurately. However, if your order arrived and is incorrect, use our contact form and our order specialists will work with you to ensure that your order is corrected.
To create an online account, click here.
If you need to make any edits to your account, use our contact form and we will contact you directly to get the edits necessary.
Shipping rates are automatically calculated by the shipping provider and are provided at checkout. Shipping options will have real-time prices listed based on weight. For orders that include 2-6 items, we offer $4.99 Flat Rate standard (economy) shipping to the contiguous United States. Delivery times are based on the carrier and current demand. To get a shipping estimate before checkout, enter your state and zip code into the "Get Shipping Estimates" section of your cart.
You can reset your password by clicking the "Forgot your Password?" link below the login area of the Sign In page. You will then be prompted to enter the email address associated with the account, and a password reset email will be sent with a link to reset your password.
If for any reason you need to return your order, please contact us via our Contact Form within 7 business days of your order delivery. An order specialist will work with you directly to process your return.
If for any reason you are unsatisfied with your order, please contact us via our Contact Form within 7 business days of your order delivery. We are happy to accept returns/exchanges of unopened, unused products within 7 business days of delivery and authorized by our customer service team. Please allow 5 – 10 business days after receipt of returned product to process a refund or ship an exchange.
No returns will be accepted without prior authorization from our customer service team. Customers are responsible for shipping costs on any returns or exchanges not due to defects, damages in shipping or incorrect product.
Once your order is submitted, it is then sent to our warehouse for fulfillment which usually takes 1 business day to process and ship. Once your order ships, we will send you a shipping confirmation email with a tracking number so you can track your order as it ships to you.
We only charge sales tax on orders being shipped to Missouri.
You can view all of your previous orders, including charges, by logging into your account. If you have additional questions regarding charge, reach out to us via our contact form.
You can view all of your previous orders, with payment information, by logging into your account. There, you can select any of your previous orders to print for your records. Click here to login to your account. If you do not have an account set up yet, you can request a copy of your receipt from customer service by reaching out via our contact form.
Your credit or debit card will be charged within 1 business day of your order being placed.
Faultless Brands has owned the Magic brand for many years, and acquired the Niagara brand several years ago. We are proud to now have the Faultless name indicating our level of quality on all fabric care packaging.
We have updated our graphics to make it easier & quicker to identify the differences among our products and to communicate the advantages of our Premium line.
Still not finding your favorite product? Take a look at this chart to see new and improved replacements for certain Faultless and Niagara products.